If you encounter an error or issue while you are playing in the casino, please make sure to contact customer service and provide them with as much information possible in order for us to find the game in question.
Please provide the representative with day, time, name of the game, the amount that was being wagered, round id or any other information that you believe will help us find your game in question quicker. These types of claims can take between 24 and 48 hours for us to provide a resolution.